Hiring Now: CRM Specialist (Hubspot)

About Talentbank:

At Talentbank, we are dedicated to creating a robust recruitment ecosystem. Our vision is to elevate the skills of talents across the market, with the aim of significantly reducing Malaysia's unemployment rate. By introducing a groundbreaking approach, we strive to seamlessly link outstanding employers with top-tier candidates. Our track record speaks volumes: countless employers have found exceptional employees through our vast network, spanning over 100 Private & Public Universities, and HR Leaders in Malaysia.

Job Summary:

This role is responsible for managing and optimizing an organization's use of CRM systems to enhance customer satisfaction - both internal and external, streamline processes, and improve overall business performance.

Key Responsibilities (including but not limited to):

• HubSpot CRM Implementation: Lead the efficient implementation and management of the HubSpot CRM system, including setup, configuration, and integration with Marketing Hub and Sales Hub.

• Contact Management: Manage and organise contact information within HubSpot CRM, ensuring accurate and up-to-date customer data.

• HubSpot Workflows and Automation: Develop and optimise workflows and automation within HubSpot to enhance process efficiency and task automation.

• User Training (HubSpot Academy): Offer tailored training and solutions to enhance user proficiency in HubSpot CRM features, leveraging HubSpot Academy resources.

• HubSpot Customisation: Customise HubSpot CRM to align with the organisation's specific needs, creating custom properties, deal stages, and reports.

• CRM Strategic Implementation: Provide strategic planning that can help improve other departments' day-to-day operations.

• HubSpot Features Introduction: Act as the main lead in exploring, understanding, and implementing new HubSpot features into the operations.

• Coordination between Management & Departments: Facilitate communication and collaboration between management and departments to ensure smooth CRM system integration and adoption.

• HubSpot System Management: Regulate HubSpot settings to ensure they are applied efficiently to operations.

• HubSpot Integrations: Collaborate with different departments to integrate HubSpot CRM with other HubSpot tools and external applications, ensuring a seamless flow of information.

• HubSpot Analytics and Reporting: Utilise HubSpot's reporting tools to generate insights on sales performance, customer interactions, and marketing effectiveness.

• HubSpot Support: Provide ongoing support to users, troubleshoot issues, and act as the primary point of contact for any HubSpot-related queries.

• Cross-functional Collaboration: Work and collaborate closely with other departments and projects as needed to ensure all tasks are delivered efficiently and effectively, enhancing overall productivity and project success.
  
  

Requirements:

• Bachelor's degree in business, tech, data, business analytics, or a related field.

• Proven track record of CRM implementation with customisation experience.

• Knowledge of CRM systems (primarily HubSpot), sales pipelines, and other sales tools and techniques.

• Ability to understand departmental pain points and provide effective solutions based on their needs.

• Ability to work collaboratively with cross-functional teams to achieve business objectives.

• Strong problem-solving skills to assist in troubleshooting technical issues related to server management and domains.

• An eagerness to learn and contribute to the implementation of new software solutions that align with project requirements.

• Results-driven mindset with the ability to meet deadlines and expectations.

• Strong analytical and problem-solving skills with the ability to use data to drive decision-making.
  
  

Benefits:

• Competitive compensation package

  • Basic Salary + Parking Credit

  • Other allowances where applicable (petrol, toll, meals etc.)

  • Performance based bonuses and sales commissions available
    
    

• Comprehensive fringe benefits

  • Healthcare and wellbeing packages (medical, dental, optical etc.)

  • Employee wellness initiatives (trips, gatherings, dinners etc.)

  • Annual leave, sick leave, emergency leave provided (determined by length of service)
    
    

• Professional growth

  • Career advancement and promotion opportunities.

  • Support for attending function related seminars, courses, events etc.

  • Exposure to digitization through exploration of various softwares.
    
    

• Office Environment

  • Open concept workstation

  • Opportunity to contribute directly to the company’s growth and success.

  • Fast-paced and dynamic environment.